Kokotel Bangkok Dheva Thonglor

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : I booked two rooms a month ago and it's family room + deluxe double room. We have baby and kids and we hope can live next to each other. But they arranged us on different floor. When I checked in, the lady was very impolite and tried to pretend she can't understand English very well. If you can't understand, I don't think you deserve to stay on this place. She gave every room just ONE key, and I asked 2 keys for family room bcz we have 4 adult, they didn't want to give us even I said I can pay more money for the deposit. She told me bcz the key is not enough to use, do u think is it reasonable Finally, another lady who decided to give the key without pay. She didn't tell me anything about breakfast or swimming pool or any facility, I need to ask them by myself. The room is very big but nothing inside the room, even facial tissue. They have post and said, if you need the amenity, you can call them to request. Both of our room's phone is not working. We have kitchen and the pipe is not working, the water can't flow. They give us plate and bowl but no cleaner can use. Few days ago I was staying in another Kokotel, but unlike this one. They helped me a lot and very kindly. I am going to stay for two nights and just enter this hotel 2 hour, already make me want to move to another hotel. Not only I complained, another local Thai lady also very angry with this hotel because of the attitude. After I complained, the manager apologized for everything and also the staff say sorry to me. I found she even can speak Mandarin!! That's too too too funny. And the breakfast is very poor. With this price, I think I can find better place to stay in BKK.