Royal Orchid Sheraton Hotel and Towers

Wonderful
Traveller Type: young couple
  : River view , Excellent service staff
  : None

Very Poor
Traveller Type: family with young children
  : Very bad
  : Cheqting customers , they charged me twice for the room while i already paid but cuz i was waiting pcr results i couldnt do anything !!!

Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Comfy beds and soft linen. Close to many attractions, galleries and great restaurants including the free shuttle to iconsiam across the river.
  : The breakfast restaurant Feast, is chaos in the morning. Too many people and too music which was noisy. We went over to the coffee club at River City instead

Wonderful
Traveller Type: group

Wonderful
Traveller Type: family with young children
  : - good location, good river view from room’s window- very comfy bed and facility in the room
  : - Club lounge was closed but my family didn’t know but we booked for a club lounge-accessible room, so what we had got were just a coupon to eat a canopy and a free drink for each of us in dinner time (but we expect to see river view from high floor of the club lounge)- very crowded in breakfast time during Songkran long weekend when we went to have our precious vacation time here. - no bidet for water flushing in toilet

Wonderful
Traveller Type: young couple
  : perfect location
  : breakfast restaurant need refurbishment

Wonderful
Traveller Type: young couple
  : location and food

Good
Traveller Type: young couple
  : The service from the heart from the staff. The location. The fantastic view.
  : We were just unlucky. The staff assigned us to perhaps the worst room in the building. It started with the broken door lock so, we had to walk down and walk back up. It took us about an hour+ until they can fix the lock and that we can really start the staycation but NO the shower was broken and fall off on me while showering - a horrible experience! then it took us another 30 mins+ to again, go down until the staff sorted thing out so we could go back up (again) to enter the new room which was fantastic so, basically it was a total of 1.30-2 hrs until we can really start the Songkran staycation. Other than that, it was all great. They gave us late check out till 4pm on the following day which was fair. All in all, the hotel has fantastic location and view but is really tired and require big maintenance. The service was from the heart and staff tried really hard, yes, some of them were very slow but that was fine cause we are not a demanding couple.

Very Good
Traveller Type: young couple